United States Clinical Skills Assessment
♦ the appropriateness of your demeanour.
& Spoken English Proficiency
♦ your ability to communicate understandably;
♦ your pronunciation and grammar;
♦ your ability to correct or clarify your language when needed;
♦ the amount of effort required by patients to understand you. Answer all the questions that the patients asks. Ask clear questions and speak understandably.
In all cases, always make eye contact.
Speak in simple and direct language. If you use medical terms, explain the terms in simple English so that a lay man can understand. If you don't know the answer to an SP's question, say so. Don't give false reassurance or a premature diagnosis.
Acknowledge the patient's concerns or worries. Be direct and honest, but also be sensitive.
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