S

Sabotage, 206 Sacred trust, 4 Safe environments, 79, 228 St. Thomas's Hospital, London,

168, 169 Scandals, corporate, 21, 51 Seasonal change, 93 Second opinions, getting, 247 "Secret Skill of Leaders, The," 52 Secretive decision making, 120 Self-assessment, 173, 180 Self-awareness, 12, 65, 126, 268 Self-care tips for leaders, 65 Self-contained groups, problem with, 180-181

Self-directed learning, 172, 179-180 Self-directed teams, 49, 85-86, 117,

229, 251 Self-discipline, 263 Self-evaluation, 133 Selflessness, listening skills present in, 190 Self-management, 266-268 Self-monitoring, 255 Self-reflection, 250 Self-regulation, 250 Self-righteousness, 225 Self-understanding, need for, 34 Sensing, 190, 202 Sensitivity, 226, 264 Sensor personality, 192, 193, 199, 206 September 11, 2001, 107

Seriousness, issue of, 77 Servant role, 268, 275 Service quality, emphasis on, 233-234 Setting an example. See Example setting Shaper role, 143

Shared leadership: committees in, 253; context provided by, 258; courage in, 275; and example setting,

119-124; formalizing, 8; foundation for, 125; in health care,

120-121, 180, 198-199; integrating, challenge in, 233. See also Self-directed teams

Shared ownership, 88-90 Shared vision: and empathy, 221-222; as a result of coaching, 172-173. See also Vision sharing Shift work, 154 Shortening, benefits of, 252 Sigma Theta Tau International, 181-182 Skepticism, awareness of, and addressing, 62 Smooth frontline operation, 257-258 Snowball effect, 269 Social contagion, phenomenon of, 109 Social expectations, 23, 43, 179 Social identification, 110 Social skills, 147 Social support, 132-133 Socratic coaching, 127 Southwest Airlines, 17 Speaking, intentional, 255 Speculation, about change, awareness of, 59

Sports-related analogies, 141

Staff councils, 121

Staff reductions, 200. See also

Downsizing Staffing shortages, 136 Standards, 7, 272

Status quo: challenging and changing the, 43, 47, 57, 59, 71, 73-75, 76, 274; satisfied with, 98

Stereotypes, 264

Strategy and execution, emphasis on,

251, 272-273 Strengths and weaknesses: differences in, and conflict, 184; giving feedback on, 172; perceiving, along with issues, 146-148; understanding, in conflict management, 201 Stress: costs of, 153, 219; counterbalancing, 30; lower, 258; and technology, 26 Stressors, 153-154, 219-220, 228 Stretching, benefits of, 253 Structural support, 133 Structure, need for, 110 Structured communication, 187,

230, 231 Structures, management, 198 Substance abuse, conflict arising from, 200 Success: and failure, rewarding, 72;

predictors of, in leaders, 137 Successful practice, 260 Sudden change, 85 Summarization, 190, 203-204 Supervisory leadership role and mentoring, 130, 131-132 Support capabilities, 158-161 Supportive role, 249-250, 253 Suppression of emotions, 14-15, 216 Surface level, 257-258 Surgical advances, 27 Sympathy, meaning and use of, 218 Synergy, 9

System change, facilitating, 180

Hypnotherapy Healing

Hypnotherapy Healing

Loosely explained, hypnotherapy is an exercise of therapy which induces a deep relaxation state of body and mind and then uses this state of mind to introduce ideas or images into the consciousness.

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